Boom offers some online support for the NBN. For technical troubles log into the Boom Room and lodge a ticket of call the team on 1300 00 2666

So what is the NBN then?

By now most people in Australia would have heard about the National Broadband Network (NBN). The NBN will provide the next generation of broadband Internet access across Australia through a mix of three technologies: optic fibre, fixed wireless and next-generation satellite.

93 per cent of all Australian households and businesses will have access to the NBN through optic fibre to the premises, capable of providing broadband speeds of up to one gigabit per second.

7 per cent of premises, in mainly remote or rural areas, will have access to the NBN through next-generation, high-speed fixed wireless and satellite technologies, providing peak speeds of 12 megabits per second, which in most cases is much quicker than broadband technologies currently available in these area.

The NBN will be Australia’s first national wholesale-only, open access, high-speed broadband network. This means NBN Co Limited – the company established by government to design, build and operate the NBN – will roll out the network and sell wholesale services to service providers like Boom Broadband

Tell me more about Fibre To The Home

Fibre To The Home (FTTH) means exactly that. The fibre will run down your street and directly into your home.

93 per cent of Australian homes and businesses will have access to the NBN through fibre to the premises technology, capable of providing broadband speeds of up to one gigabit per second. An optic fibre is a thin glass or plastic strand that carries light along its length. Light from lasers is shone down the fibre and detected by a receiver at the other end of the fibre.

Optic fibre is capable of transmitting information at a very high rate over very long distances. It can transmit data much faster than copper or wireless technologies and will be able to meet increasing demands for bandwidth.

Ok, so who is building the NBN and who owns it?

NBN Co is the organisation established by the Federal Government in 2009 to design, build and operate the NBN.

NBN Co is a wholly Commonwealth-owned company and will remain in full government ownership until the network is built and fully operational, ensuring the governments objectives are met.

As a customer, you won’t access your Internet services through NBN Co, you need to choose a Retail Service Provider, like Boom Broadband, to get connected.

What are Retail Service Providers (RSPs)?

NBN Co is establishing the NBN as a wholesale-only, open access network. This means NBN Co doesn’t sell direct to the public and instead the end user will need to choose a Retail Service Provider (RSP).

This is aimed at creating competition and keeping prices low for the end consumer.

As an RSP, Boom Broadband can offer internet and phone services direct to you. Checkout our plans page for further details on the services we can offer.

How do I get connected to the NBN?

When is the NBN rolling out to my area?

Check out the NBN coverage map to see when the NBN is rolling out to your neighbourhood

Is it better to connect now or later?

As a property owner, you will need to make the decision to have your premises connected to the NBN as its initially rolled out or later on down the track.

There are plenty of reasons to get hooked up during the initial roll-out in your area – and we’re not just talking about accessing superfast broadband and bigger download quotas!

You won’t pay a thing – currently NBN installation is free during the initial roll out. It’s not yet known if you’ll have to pay for connection at a later date, but avoid the uncertainty and get it done early on.

How much will I pay for a Boom Broadband service?

Our NBN plans are designed to offer customers flexibility and value for money. You can check them out on the NBN plan page. Our NBN plans are available for those living in NBN areas. To see if your suburb is available visit the NBN rollout map.

I’m renting, can I still connect?

It is up to the property owner to decide if the NBN should be connected to the premises. As this is the case it is best to speak to your property manager or land lord.

And if you are living in a share house situation you are lucky as there are four data ports on the NBN Box which means each person is able to join their own RSP and choose their own service – no more “you used all my data” arguments!

Will my apartment get connected?

Yes you will. This can take some time due to the complexity of cabling up larger buildings. It is best if you contact your building manager or body corporate to confirm.

Will I need a new router to access an NBN service?

Your router needs to be ‘NBN ready’ Newer routers are usually capable of this just check the manufacture’s instructions to be sure.

If you do need a new router then all of the Boom Broadband routers sold are future proof and ready to rock-and-roll on the NBN.

Do I need to buy a new phone?

Luckily you do not. Boom Broadband utlises the Uni-V port on your NBN box so you can make your calls across the internet. This means you can keep your existing phone handset, even if it is one of those crazy hamburger ones…

Check out the phone rates on our residential phone page for more information.

Want to know more?

Contact Boom Broadband’s sales team on 1300 00 BOOM (1300 00 2666) or via email at enquiries@boombroadband.com.au.

Introduction to getting your hardware connected to the NBN

Getting connected to the National Broadband Network

Before the installation date

What happens on installation day?

Your questions answered

Connecting your equipment