Download copies of all Boom Broadband’s policies in PDF format or click on the menu to view online.

Schedule of fees and charges PDF
For a listing of all the fees & charges you may be liable for.
Standard Form of Agreement PDF
This is our Standard Form of Agreement, a document which outlines our terms and conditions.
Privacy Policy PDF
This is our privacy policy, a document which outlines how your personal information will be used.
Acceptable Use Policy PDF
This document sets out the rules which apply to your use of your residential internet service.
Fair Use Policy PDF
This document sets out the rules which apply to your use of your residential phone.
Customer Service Guarantee Waiver PDF
This document outlines the CSG Waiver for residential phone users that all customers agree to at time of signup.
Information about Billing & Payments PDF
This document outlines how Boom charges you.
Appointing a Representative PDF
How to appoint a representative
Financial Hardship Policy PDF
This documents gives you options in times of financial hardship.
Residential number porting form PDF
This form is required if you wish to transfer your number to Boom Broadband.
Complaint Handling Process PDF
This gives you the process about making a complaint.
Melbourne Cup Sweep PDF
All the T&Cs for our Facebook Melbourne Cup Sweep